TIME MANAGEMENT & CONFLICT RESOLUTION
Time management and conflict resolution are an often feared but vital skills for professionals. Learn how to manage your time and conflicts more effectively by gaining confidence through repeated practice in a supportive group setting.
COURSE DESCRIPTION
In this course, you’ll learn about your personal relationship to time management and conflict resolution. By the end of this course you will create a script to use to be more confident in navigating a scenario within your workplace. Come ready with your KPIs or list of goals for the year, whether that is engaging with a new market or expanding your current portfolio of opportunities. You’ll leave with newfound confidence to achieve your goals with the same 24 hours you already had, now equipped with the ability to persuade and inspire those you work with along the way.
WHO IS THIS COURSE FOR?
Supervisors
Managers
WHAT YOU'LL LEARN
- Understand your personal relationship to time management and conflict resolution
- Apply one of the time management strategies in your workplace
- Analyse the conflict resolution theories
- Create a script to use in the next scenario which requires the use of conflict resolution strategies
COURSE OUTLINE
Module 1: Self Reflection
- Understand your personal relationship to time management and conflict resolution
- Engage in an interactive session that simulates a real-life scenario in the workplace
Module 2: Time Management
- Explain the benefits of time management
- Analyse three different time management strategies and choose one to create a plan of action for how to implement this when you return to work
Module 3: Conflict Resolution
- Analyse two conflict resolution theories
- Create a script to use in the next scenario which requires the use of conflict resolution strategies
Expert
Samantha Lauver-Marion is a veteran of Minor Hotels, with over a decade of rounded experience in operations, sales, communications and customer relationship management. Her latest role sees her lead student engagement at the Asian Institute of Hospitality Management. A graduate of Hospitality Management herself from Temple University in the US, she is also a certified trainer with a proven record of empowering students to succeed.
ADMISSION CRITERIA
Our course is designed for ambitious professionals. There are no admission requirements to enroll in this course. You can come from any sector and bring a host of background experiences.
ADMISSION PROCESS
To enroll, choose the desired intake and fill in your personal details. You will receive an email with the payment link. You are accepted in the course only upon receipt of payment.
DEADLINE
We must receive payment at least five days before the start of the course. Late enrollments can be accepted on a case-by-case basis.
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