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Supervisory Development I

This is a course for rising stars. Are you a newly promoted supervisor? Are you a professional who has ambitous goals and is ready to learn what it takes to be a leader? Whether you’re already in a leadership position or seeking to demonstrate your capacity to lead so you can rise up the career ladder, this course will help you build your toolbox for creating a successful, healthy, growth-minded team.

COURSE DESCRIPTION

Have you just begun your leadership journey, or are you interested in becoming a stronger leader within your organisation? Do you want to manage your team more effectively so you can meet your financial goals together? Learn how successful leaders work their magic in Part 1 of this two-course series in Supervisory Development.

Leadership involves a distinctive set of skills. You need to learn how to look after and empower your team as individuals—as well as a group who works to achieve goals together. You balance the personal and the collective. This course teaches you how to share information, ideas and expertise to positively influence those around you. You’ll learn how to build an effective team that leverages the unique skills of everyone across the group.

Because successful leaders lead by example, this course also focuses on you as an individual. After completing the course, you will have the tools to leverage your own unique skillset and apply your natural abilities in both your professional and personal life to achieve your goals. Plan for your own development and the development of your team to meet organisational objectives. You’ll leave the course with practical knowledge and an understanding of the latest technological tools, solutions and trends to improve work results, to solve work problems, and to take advantage of new business opportunities.

WHO IS THIS COURSE FOR?

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Supervisors

whether newly promoted or looking to lead more effectively in their workplace

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Managers

whether developing themselves or the supervisors who report to them

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WHAT YOU'LL LEARN

  • How to identify the elements of an effective team
  • How to measure the health of your existing team
  • How to build an effective team that leverages the unique skills across the organisation
  • How to assess how your team learns to encourage a growth mindset

COURSE OUTLINE

This course comprises a total of 12 hours of learning over four modules:

This course consists of 
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Learning hours
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Modules

Module 1: Building a great team

  • What is teamwork?
  • Measuring team health
  • Building the team
  • Planning for action
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Module 2: Developing a service culture

  • Understanding service culture
  • Creating a service-centric environment
  • Planning for the future

Module 3: Keeping others informed

  • Understanding information
  • Ways to share information
  • Planning for the future
  • Information sharing in action
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Module 4: Managing the work of others

  • Getting organised
  • Allocating people and resources
  • Staying on track
  • Planning the way forward
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Supervisory Development I Worksheet

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Trainer

Samantha Lauver-Marion is a veteran of Minor Hotels, with over a decade of rounded experience in operations, sales, communications and customer relationship management. Her latest role sees her lead student engagement at the Asian Institute of Hospitality Management. A graduate of Hospitality Management herself from Temple University in the US, she is also a certified trainer with a proven record of empowering students to succeed.

ADMISSION CRITERIA

Our course is designed for ambitious professionals. There are no admission requirements to enroll in this course. You can come from any sector and bring a host of background experiences.

ADMISSION PROCESS

To enroll, choose the desired intake and fill in your personal details. You will receive an email with the payment link. You are accepted in the course only upon receipt of payment.

DEADLINE

We must receive payment at least five days before the start of the course. Late enrollments can be accepted on a case-by-case basis.

COURSE DATE: To be confirmed

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per course

Taught in English

"Take nothing on its looks; take everything on evidence. There’s no better rule."

~ Charles Dickens

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