UPSELLING & SALES STRATEGIES
The key to great upselling is understanding your customer’s needs and connecting with them. When you are fully present and paying attention, upselling becomes easy—it’s simply about offering more value. In this course, you’ll learn how to upsell by focusing on what’s best for your customer. By listening carefully and building trust, you’ll make suggestions that truly help them. No pressure, no tricks—just a natural way to guide your customers to more of what they need, leaving them happier and your business stronger.
COURSE DESCRIPTION
In business, as in life, the key to success lies in understanding the deeper nature of our experience. Upselling is not simply about maximizing profits—it's about seeing the connection between a clear mind, genuine service, and natural rapport with others.
This course invites you to step beyond traditional sales tactics and explore the essence of human connection, guided by the understanding that all experiences, whether in business or personal life, are shaped from within.
Through this course, you’ll learn not only the techniques of upselling but also the principles that lead to effortless connection with your customers. You’ll discover that the art of selling is about helping people realize what they truly desire—and guiding them toward it with clarity and ease. When we operate from a space of insight and presence, sales become an extension of service, and the relationship between business and customer thrives naturally.
WHO IS THIS COURSE FOR?
WHAT YOU'LL LEARN
- How to approach upselling with a clear and quiet mind
- The power of deep listening in creating lasting relationships with your customers
- Practical techniques for offering services in a way that feels natural and unforced
- How to build rapport that stems from genuine care and insight
- Strategies to handle challenges with grace and resilience, transforming them into opportunities for a deeper connection
COURSE OUTLINE
This course comprises a total of 12 hours of learning over an additional four modules:
Module 1 - Fundamentals
- The nature of selling: How selling is not about persuasion, but about insight and service.
- Upselling Vs Cross-Selling: Understanding the difference and when to apply each.
- Taking care of your energy: Recognizing the role of your state of mind in every interaction.
- People don’t like being sold to; they love to buy: How to create the conditions for people to buy willingly.
- The power of genuine curiosity: Allowing insight to guide you in your conversations.
Module 2 - Deep Listening & Awareness
- Listening beyond words: Learn to hear the deeper desires and concerns of your customers.
- Awareness of the present moment: How presence fosters memorable connections.
- Making decisions from insight: Navigating the right decisions at the right time and place with a calm mind.
Module 3 - Building Rapport
- What is rapport? Understanding the essence of rapport as a natural byproduct of presence.
- Your role in relationship building: How a clear mind creates genuine relationships effortlessly.
- Relationship building from the inside-out: How true connection is felt, not manufactured.
Module 4 - Handling Challenges with Presence
- Handling difficult people: See challenges as opportunities for deeper understanding, both of yourself and others.
- The power of presence: How a calm and present mind transforms any challenge into a moment of connection.
- Turning challenges into opportunities: Learn to trust your inner wisdom in moments of difficulty.
- When things go wrong: How to respond with grace, understanding, and resilience, no matter the circumstance.
Final Thoughts:
Selling, in its truest form, is a service. When we recognize that everything we experience comes from within—from our thoughts, our feelings, and our understanding—we begin to operate with a natural ease in all aspects of life, including business.
This course will guide you to tap into that deeper understanding so that your sales interactions are not driven by pressure, but by clarity, presence, and genuine care for others.
Trainer
Nikon Gormley is a seasoned coach and business leader with over 18 years of experience helping individuals and organizations unlock their full potential. As the founder of Inner Spark Group, he integrates practical sales strategies with a deep understanding of human psychology, rooted in the 3 Principles of Mind, Consciousness, and Thought. Nikon has guided a diverse clientele—ranging from Olympians to business leaders and entrepreneurs—toward success by fostering genuine connections and delivering exceptional customer experiences.
In his training, Nikon emphasizes warmth, insight, exploration, collaboration, and authentic connection. His unique ability to blend strategic business acumen with the power of human connection makes him a highly effective trainer in selling and upselling strategies. Participants leave his sessions equipped not only with actionable tools but also a deeper understanding of how to cultivate long-lasting and meaningful client relationships.
ADMISSION CRITERIA
Our course is designed for ambitious professionals. There are no admission requirements to enroll in this course. You can come from any sector and bring a host of background experiences.
ADMISSION PROCESS
To enroll, choose the desired intake and fill in your personal details. You will receive an email with the payment link. You are accepted in the course only upon receipt of payment.
DEADLINE
We must receive payment at least five days before the start of the course. Late enrollments can be accepted on a case-by-case basis.
"Sales is an outcome, not a goal. It’s a function of doing numerous things right, starting from the moment you target a potential prospect until you finalize the deal."
~ Jill Konrath
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